Shipping and Handling Policy
Shipping and Handling Policy
All orders are shipped via Canada Post. We cannot ship on a Sunday, but we will notify you when your order has shipped. Orders are downloaded at least once a day. We try to ship orders within 24 hours of being received, but sometimes it isn't possible due to order volume or lack of inventory. If we do not have enough inventory on hand to ship within 24 hours, we will contact you to discuss extending the shipping date (remember, you are purchasing freshly handmade products). Please allow at least two business days to process your order in normal circumstances.
If you want to change your order after it has been placed, please email email@example.com to adjust your order. If your order has already shipped, a new order will have to placed, either by email or on our website and new shipping charges will apply.
We do not ship orders on Sundays or holidays, so please do not count these days towards your total ship time. Point of departure is Barrie, Ontario. If you need your shipment by a certain date, please allow sufficient time for your order to reach you. Faster deliveries are available should you need expedited service. This applies to Canadian/US and international orders. Please understand all ordering and shipping procedures before you place your order. You will receive an email as your package leaves us.
We genuinely believe in our products, and customer satisfaction is extremely important to us. If you are not fully satisfied with your purchase, we will be more than happy to give a full refund up to 30 days after your purchase.
If you’ve received our product directly from us, please contact us at firstname.lastname@example.org .
Refunds can take up to 7 days to process. From the date you receive our refund confirmation by email, refunds may take up to 10 business days for your financial institution to process before appearing on your statement.
International Shipping Customers
International customers are responsible for all customs/duty tax and brokerage fees for orders.
When you place an order, please be very careful to list your complete shipping address and take time to verify that it is correct. This can save you money and get your order to you more quickly. If you are having a package shipped to your place of business/work, please be sure to list the company name in the Delivery Address info so that we may ship to you, care of your company/business.
We can only ship to the address we are given. If we ship to the address you list and the package is returned to us, you are responsible for any additional shipping charges plus the cost to ship to you again...
For all of the above reasons, please take a moment to double check your address and be sure to list whether your address is a STREET, AVENUE, LANE, CIRCLE, COURT, BLVD, etc. It can make a difference!
Any and all fees incurred as a result of your order and its shipping must be paid before future orders can be filled. When an order is paid for by credit card, additional fees incurred will be charged to this same credit card. If you place an order and we have a pending charge on file for you, it will be added to the new order before payment is processed.
We do our absolute best to package tightly and securely. However, if you have breakage in your order, please contact the shipping carrier immediately. You MUST save your original packaging materials in order to file a claim. Proof of breakage must be made to the carrier, so it is imperative all original packaging materials are saved. We cannot replace breakage due to the shipper at our expense. All items leave us in excellent condition and responsibility for the package ends when it leaves our hands. Any refused shipments will be billed shipping charges and a 25% restocking fee will be incurred.